Help & Support
Everyone sometimes needs advice, support, or just a quick answer. The type of help available—and who to turn to—depends on the situation. These responsibilities are also outlined in the official Study regulations.
Different departments and services at UCT Prague handle different issues.
Tip! If you are looking for contact details of anyone who works at the university, you can find them in the university’s phone directory.
Anything related to the organization of your studies should be addressed in good time and during official office or consultation hours.
- First, check whether your question has already been answered on the Study website.
- Keep an eye on the official noticeboard and your student email, where important updates appear during the semester.
Tip! Even if your question feels minor, ask. It is always better to solve things early than at the last minute—or too late. Remember that some issues are governed by strict rules, and even the kindest study officer cannot bend them. Also allow some time for responses; answers may not come immediately.
- Refer to your Student Affairs Officer at the Study Office (see I am studying – University Structure) if you need:
- Confirmation of Study
- Exceptional Study Plan (ESP)
- Final check before enrolling in the next semester
- Suspension or termination of your studies
- Changes to personal information that cannot be edited in SIS (Personal Data page)
- Help with enrolling in subjects
- Assistance with your final thesis
- School of Business: changes to your schedule
- Contact the Department of Education if you need:
- To change your schedule during the official schedule registration period (after the registration period ends, only department secretaries can change schedules)
- Help with issues related to SIS (Study Information System)
- Contact the department that runs your study programme if you need:
- Changes to your schedule after the official registration period (except the School of Business)
- Information about specialised practice
- Help with choosing or managing the topic of your final thesis
- Contact the tutors if you need:
- Help with SIS
- A better understanding of your rights and responsibilities as a student
- Advice about dormitories
- Help getting oriented at the university and understanding its processes
- Information about extracurricular activities
Tutors are senior students who have already gone through the formalities of university life several times and are specially trained to help students. They can answer study-related questions or direct you to the right resources and people. You can contact them by email at tutori@vscht.cz or on Instagram @tutorivscht. You can also meet them in person at events they organize or co-organize, such as registration sessions, the freshman pub quiz, textbook exchanges, and pre-exam presentations.
Check the tutor database (mainly UCT students who already know the subjects inside out), or contact the tutors directly.
For mathematics, chemistry basics, or chemical calculations, you can also use the online courses Připrav se (Get ready) and Přidej, available via the website or the e-learning platform.
Tip: Seek help as soon as you notice difficulties. The day before the exam is too late!
Mental health
If you’re struggling mentally or going through a difficult period in life, contact the university’s Career and Counselling Centre. You can talk things over with a professional and work together to find solutions. Their website also provides contacts for 24/7 crisis services, some of which offer online chat support.
The counselling centre is also available if you’ve experienced behaviour that undermines personal dignity (sexual, gender-based, racial, or other discrimination), whether from students or staff. More information is available on the Positive social environment at UCT Prague page.
Physical health
The Foreign and Private Patient Department of the Motol Hospital offers medical care in urgent cases for foreigners.
UCT Prague takes the topic of a positive, safe, and respectful environment very seriously. The university supports respectful, open, and fair communication and strictly upholds its Code of Ethics.
Information on recognising and preventing problematic situations, reporting incidents (even anonymously), and support procedures is available on the Positive social environment at UCT Prague. This includes issues such as interpersonal conflicts, degrading behaviour, unfair treatment or grading, bullying, or other misconduct during study, research, or related activities.
If personal or financial challenges are making it difficult for you to study, contact the Study Office of your faculty to discuss your options for continuing your studies.
You can also contact the Counselling and Career Centre, which offers services such as psychological support and a socio-legal counselling guidepost.
In certain cases (for example, serious medical or social reasons), it is possible to apply for an Exceptional Study Plan (ESP), which adjusts the timeline for fulfilling study requirements (see Article 20 of the Study and Examination Regulations available at I am studying – Internal Regulations and Documents).
You may also be eligible for Social scholarships.
Contact the Office for Students with Special Needs to discuss your situation and possible adjustments to your study conditions. Registration can be done at any time, but no later than before the exam period begins—so don’t delay.
UCT Prague is open to all students regardless of health challenges. Whether you are dealing with dyslexia, dysgraphia, physical or mental health difficulties, or simply feel overwhelmed, support is available.
In certain cases (for example, serious medical or social reasons), it is possible to apply for an Exceptional Study Plan, which adjusts the timeline for fulfilling study requirements (see Article 20 in the Study and Examination Rules of UCT Prague available at I am Studying – Internal Regulations and Documents).
If you’re not sure about your next steps after graduation—or whether to continue studying—make use of Career Counselling. Together with a specialist, you will reflect on your strengths, potential, and directions worth exploring. Counselling is available repeatedly during your studies.
Join the Mentoring Programme to explore specific professions with a mentor from your chosen field.
We also recommend visiting the Master’s Program Fair organised by Tutors and the Open House if you are looking for follow-up study options, or the Chem-iK Job Fair if you are already looking for a job.
If you have suggestions for improving the school or its environment, you can contact the Academic Senate, for example through your faculty’s student senators. You can find the contact details here.