Help & Support
Everyone sometimes needs advice, support, or just a quick answer. The type of help available—and who to turn to depends on the situation. These responsibilities are also outlined in the official study regulations.
Different departments and services at UCT Prague handle different issues.
Tip: If you are looking for contact details of anyone who works at the university, you will find them in the university's phone directory.
Anything related to the organization of your studies should be addressed in good time, and during official office or consultation hours.
- Keep an eye on the official noticeboard and your student email, where important updates appear during the semester.
Tip! Even if your question feels minor, ask! It’s always better to solve things early than at the last minute—or too late. Remember that some issues are bound by strict rules, and even the kindest study officer can’t bend them. Also allow for some response time: answers may not come immediately.
- Refer to your Student Affairs Officer at the Study Office (see I am studying – University Structure), if you need:
- Confirmation of Study
- Exceptional Study Plan (ESP)
- Carry out the final check to enroll into the next semester
- Suspend or terminate your studies
- Change the personal information, which is not possible to change in SIS (Personal Data page)
- Help with enrolling subjects
- Deal with final thesis
- School of Business: Change of your schedule
- Contact the Department of Education if you need:
- Change your schedule during the official schedule registration; after the end of the schedule registration period, only the secretaries of the respective departments can change the schedules.
- You have problems with SIS (Studi Information System)
- Change your schedule during the official schedule registration; after the end of the schedule registration period, only the secretaries of the respective departments can change the schedules.
- Contact the Department that runs your Study Programme if you need:
- Carry out a change in schedule after the end of the official schedule registration (outside of School of Business)
- Deal with specialised practice
- Deal with the topic of the final thesis
- Carry out a change in schedule after the end of the official schedule registration (outside of School of Business)
- Contact the Tutors if you need:
- Help with SIS
- Get a better understanding of your rights and responsibilities as a student
- Get advice regarding the dormitories
- To get oriented at the university and its processes
- Take part in the extracurricular activities
Tutors are older students who have already gone through all the formalities a few times during their studies and are specially trained to help students by answering their study-related questions or directing them to other resources and competent people. They can advise you by email (tutori@vscht.cz) or on Instagram @tutorivscht, and you can often meet them in person at various events that they (co-)organize (registration, freshman pub quiz, textbook exchange, pre-exam presentation, etc.).
Check the tutor database (mainly UCT students who already know the subjects inside out). Or just contact the Tutors directly.
For mathematics, chemistry basics, or chemical calculations, you can also use the online courses Připrav se (Get ready) and Přidej, available via the website or e-learning platform.
Tip: Seek help as soon as you notice difficulties. The day before the exam is too late!
Mental health
Physical health
The Foreign and Private Patient Department of the Motol Hospital offers medical care in urgent cases for foreigners.
UCT Prague takes the topic of a positive, safe, and respectful environment very seriously. The university supports respectful, open, and fair communication and strictly upholds its Code of Ethics.
Information on recognizing and preventing problematic situations, reporting incidents (even anonymously), and support procedures is available on the Positive social environment at UCT Prague. This includes issues such as interpersonal conflicts, degrading behavior, unfair treatment or grading, bullying, or other misconduct during study, research, or related activities.
If personal or financial challenges are making it hard to study, contact your Study Office of your Faculty (and find out your possibilities to continue your study.
You can contact the Counselling and Career Centre which offers e.g. services of a psychologist and the socio-legal counselling guidepost.
In certain cases (serious medical or social reasons) it is possible to apply for exceptional study plan (ESP) which adjusts the timeline of fulfilling the study requirements (Article 20 of the Study and Examination Regulations available at: I am studying - Internal Regulations and Documents)
You may also be eligible for social scholarships.
Contact the Office for Students witch Special Needs to discuss your situation and possible adjustments to study conditions. Registration can be done at any time, but no later than before the exam period begins—so don’t delay.
UCT Prague is open to all students regardless of health challenges. Whether you’re dealing with dyslexia, dysgraphia, physical or mental health difficulties, or just feel overwhelmed, support is available.
In certain cases (serious medical or social reasons) it is possible to apply for exceptional study plan which adjusts the timeline of fulfilling the study requirements (see Article 20 in Study and Examination Rules of the UCT Prague available at: I am Studying – Internal Regulations and Documents)
If you’re not sure about your next steps after graduation—or whether to continue studying—make use of the Career Counselling. Together with a specialist, you’ll reflect on your strengths, potential, and directions worth exploring. Counseling is available repeatedly during your studies.
Join the Mentoring Programme to explore specific professions with a mentor from your chosen field.
We also recommend visiting the Master's Program Fair organized by Tutors and the Open House if you are looking for follow-up study options, or the Chem-iK Job Fair if you are already looking for a job.
If you have suggestions for improving the school or its environment, you can contact the Academic Senate, e.g. through your faculty’s student senators.